RELATED IDEAS
Offer alternative CSAT survey formats
Problem
Many email clients don't load images by default, which means CSAT 5-star surveys appear as alt text instead of interactive stars. This reduces engagement and feedback submission rates.
Request
Provide an alternative CSAT survey option (such as a clickable survey link) that doesn't depend on images rendering, allowing customers to provide feedback more reliably.
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ADMIN RESPONSEJul 24, 2025
Your idea is now live and open for voting.
Description:
Currently, the CSAT survey in emails relies on images for the clickable rating stars. In Outlook, when external images are disabled (which is common for many customers), the stars do not render. Instead, recipients only see plain text “Survey” links, which creates a poor experience and reduces survey engagement.
Expected behavior:
Recipients should always see clickable rating stars in the email, regardless of whether external images are enabled.
Potential solutions:
Render the clickable stars in a way that works even when external images are blocked.
Explore embedding the CSAT feedback form (stars + comment box) directly within the email template, so customers can respond without relying on external images.
Impact:
Improves consistency and engagement with CSAT surveys, ensures customers have a seamless experience, and increases the likelihood of receiving meaningful feedback.