All ideas

Problem Front analytics data is not directly accessible within Mode analytics platform. Request Create a connector to export Front analytics data to Mode.

Problem When exporting data and needing to select all items except a few, users must manually select each item individually, which is tedious. Request Add a "select all" option to dropdowns in exports, making it easy to select everything and then ...

Request Display time-based metrics broken down by individual teammate in investigation reports without requiring re-filtering of the entire report.

Request Display side-by-side comparison of activity heatmaps for two teammates to better understand engagement patterns.

Request Use a keyboard shortcut to quickly expand and view the most recent message in a conversation.

Request Break down and display metrics by teammate group for team-level performance visibility.

Problem The "active conversations" filter shows all conversations with any recent activity. Teams need to focus on conversations with actual customer messages, not just internal activity. Request Enable filtering active conversations by direction ...

Request Configure timezone settings for Front Chat notifications to ensure alerts arrive at appropriate times based on regional location.

Problem The teammate group performance report currently shows only current metrics, making period-over-period comparison difficult. Request Add the ability to compare metrics against the previous period.

Request Format timestamps according to regional preferences, showing dates and times in each user's local locale.