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Status Backlog
Categories Exports and API
Created by Guest
Created on Feb 18, 2021

Export fields - "Handle type" column to analytics exports

Right now we return a contact's handle in an export, but not the type of handle. This makes it difficult for a user to identify how to fetch that contact by their handle from the API.

For example, if the handle was listed as "1234567890" - is this a custom handle / Intercom handle / something else?

Adding this would allow customers to quickly hit the {{GET /contacts/alt:[handle_type]:[handle]}} endpoint using resource aliases

  • ADMIN RESPONSE
    Jul 22, 2025

    Your idea is now live and open for voting.

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