+1 for this feature. We have a couple of use cases.
1. Build our own automation to link conversations when another conversation id or conversation url is posted as a comment. Its quicker and more familiar for our users to comment conversation urls or cnv_ids rather clicking through to link a conversation properly. Linking a conversation properly is a lot of clicks. *On a related note, that would be a nice feature to have. When posting a comment with another conversation's url or cnv id, throw a popup asking the user if they want to (properly) link the conversations where they can do so in one click.
2.Build our own automation to automatically link related conversations. For example, we might have multiple conversations related to the same order. We currently use external objects and external links. Yes, you can find conversations that are associated to that same external object or external link, but that takes a few clicks and isn't obvious that other conversations may be related unless you performed those clicks and saw a list of all conversations associated to those objects/external link.
Hello! We are doing some more discovery on this gap with our Core API. Can you please tell me more about what your use case is for conversation linking?
+1 for this feature. We have a couple of use cases.
1. Build our own automation to link conversations when another conversation id or conversation url is posted as a comment. Its quicker and more familiar for our users to comment conversation urls or cnv_ids rather clicking through to link a conversation properly. Linking a conversation properly is a lot of clicks.
*On a related note, that would be a nice feature to have. When posting a comment with another conversation's url or cnv id, throw a popup asking the user if they want to (properly) link the conversations where they can do so in one click.
2.Build our own automation to automatically link related conversations. For example, we might have multiple conversations related to the same order. We currently use external objects and external links. Yes, you can find conversations that are associated to that same external object or external link, but that takes a few clicks and isn't obvious that other conversations may be related unless you performed those clicks and saw a list of all conversations associated to those objects/external link.
Hello! We are doing some more discovery on this gap with our Core API. Can you please tell me more about what your use case is for conversation linking?