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Tag-triggered transitions for conversation stages

No description provided
2 days ago in Conversation Stages 0 Backlog

API-triggered transitions for conversation stages

No description provided
2 days ago in Conversation Stages 0 Backlog

CSAT link expiration

Set a duration after which the survey is not accessible
1 day ago in CSAT - Customisation - Survey 1 Backlog

Comment-triggered transitions for conversation stages

No description provided
2 days ago in Conversation Stages 0 Backlog

Company-wide email templates

The ability to create message templates that are accessible across multiple workspaces, when it's not feasible for all who need access to also have access to the same workspace.
4 days ago in Admin Experience / Core Product Experience / Message templates / Workspaces 0

Core API: Support Conversation Linking

Please introduce API support for Linked Conversations ( https://help.front.com/en/articles/478144 )
2 days ago in Core API 0

When assigning, do not show teammates from other workspaces

For customers with multiple workspaces, they do not want agents to see teammates from other workspaces when opening the dropdown list in P3 to assign the conversation.
3 days ago in Assigning / Workspaces 0
277 VOTE

Comments will not cancel a snooze event

A lot of teams have a workflow where they snooze a conversation and continue to comment on it. It can be frustrating for them to always have to click Snooze again when it was internal comments that broke the snooze rather than a message from the c...
about 1 year ago in Snooze 1 Backlog
105 VOTE

Support sending and receiving S/MIME encrypted emails

Summary We have the need to be able to send and receive client documents and need encryption on those emails More background from customer We work alot with the government, and other proprietary companies who will always send their emails encrypte...
5 months ago in Email channels 3 Backlog
301 VOTE

Mark an inbound or outbound message as high or low importance

Inbound and outbound messages in Outlook can be set to have high or low importance: https://support.microsoft.com/en-us/office/mark-a-message-as-high-or-low-importance-44be4160-d3d9-4f26-97bd-46359b845ae3?ui=en-us&rs=en-us&ad=us Requesting...
over 1 year ago in Email channels 15 Backlog