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Application Webhooks Private Inbox Scope

Right now application webhooks are restricted to the shared inbox scope. It would be nice if the scope could be extended to include private inboxes.
5 days ago in Developer Platform 0

Copy teammate groups when using "Clone settings from an existing teammate"

Be able to clone a teammate's teammate groups when inviting a new teammate and using the "Clone settings from an existing teammate".
5 days ago in Admin Experience 0 Backlog

Filters in Audit Logs

Add filters by date, by who made the update and by resource type to the audit logs
5 days ago in Admin audit trail / Admin Experience 0 Backlog
153 VOTE

Internal/External Out of Office

Hello Can we extend the vacation responder so you can set one responder for internal and another for external. We often need to provide different responses to the inside and outside of the organisation.
about 2 years ago in Vacation responders 2 Backlog
250 VOTE

Microsoft Teams integration

Send and receive messages to/from Microsoft Teams directly inside Front.
over 3 years ago in New integration requests 4 Backlog

Count of conversations in a status over time

Value: Allow managers to understand how the volume of work in their team's backlog is fluctuating. Implementation: replace the "open at start" and "open at end" metric to: Allow custom statuses and status categories (open and waiting) Reflect accu...
17 days ago in Insights 0 Backlog

[language] More language support for AI Compose translate and AI message translate

We want more language support for the translate action in AI compose and the AI message translation feature. Languages like: Norwegian Hungarian Czech Latvian Lithuanian
2 months ago in AI / AI compose / AI language / AI message translation 2 Backlog
142 VOTE

Create a discussion with a teammate Group

Today, to start a discussion with a group of people, you need to type out each of their names to add them as participants. This can be cumbersome when the intention is to start a discussion with a large group of people. A possible solution custome...
over 2 years ago in Teammate Groups 5 Backlog

Assign Due Dates to Conversations

It would be great if a teammate could assign a Due Date for when a reply needs to go out for a specific conversation. We could tie in the Due Date with existing SLA rules, or issues notifications if the Due Date passes without a response from the ...
over 1 year ago in Admin Experience / Custom fields / Workflows 0 Backlog

Add security events to Audit logs

Include security-focused events on audit logs. These could include: user logins/logouts, add IP addresses to all events, MFA success/failure
13 days ago in Admin audit trail / Compliance & security 0 Backlog