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Admin Experience

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Define whether a shared channel can be used for outbound messages

In some cases, teammates should never reply to or compose message from a particular shared channel. To ensure this happens, the admin can set the channel settings such that it cannot be used for outbound messages.
over 1 year ago in Admin Experience 0 Backlog

Prevent teammate's manually merging conversations

Restrict certain teammates from merging together conversations, to prevent the feature being mis-used.
over 2 years ago in Conversation/inbox permissions 2 Backlog

Company admin can reset password on behalf of a teammate

For instances where a teammate can't access a Front password recovery email from Outlook/Gmail directly, allow admins to reset the password on their behalf, and then share the password with the teammate. This allows them to gain access back to Fro...
about 3 years ago in Admins can control more teammate settings / Login and SSO settings 0 Backlog

Split billing permissions from Company admin status

Today, company admin is the highest level of access which allows the user to access anything in Front, including billing actions such as adding licenses, changing payment details or upgrading plans. We could introduce a new notion of billing permi...
about 3 years ago in Increase granularity of admin permissions 0 Backlog

Company-wide email templates

The ability to create message templates that are accessible across multiple workspaces, when it's not feasible for all who need access to also have access to the same workspace.
2 days ago in Admin Experience / Core Product Experience / Message templates / Workspaces 0

Dedicated "View edit" permissions

Have permissions specific to create/edit/delete Views.
6 months ago in Admin Experience / Resource management permissions 0 Backlog

Move team inboxes to a different workspace

As teams grow on Front sometimes they need to expand from a single workspace into multiple workspaces. That process is extremely difficult and ad hoc.
6 months ago in Admin Experience / Workspaces 0 Backlog

Allow contact data clean-up to be activated independently of auto-trash feature

Our current data retention policy feature allows conversations to be automatically hard-deleted after a period of time, and then associated contact data is cleaned up when all related conversation data has been deleted. This improvement would allo...
12 months ago in Data retention 0 Backlog

Change teammate icon's color

Add ability to change the default icon color of a teammate when they have not added a photo.
about 1 year ago in Admin Experience 2 Backlog

Scope inbox availability of tags when importing channels

When an Outlook/gmail inbox is setup as a channel to a Front inbox, and the option to create tags based on Outlook folders/Gmail labels is enabled, the tags show up for all inboxes by default. However, for some customers, this is not the desired b...
about 1 year ago in Object/resource management 0 Backlog