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9
VOTE
Customize chatbot flow based on contact fields
We would like to be able to customize the chatbot flow / serve our customers different flows depending on specific customer attributes (i.e., contact fields). Different customers fall under different categories in terms of how we will provide supp...
0
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9
VOTE
9
VOTE
9
VOTE
8
VOTE
Suggest knowledge base links in chat based on key words
When using the website chatbot, it would be awesome when a "key word" from a knowledge base article is used in the question to populate with "does this answer your question" and the article link. Then if it doesn't they can keep typing in the chat...
1
Backlog
8
VOTE
8
VOTE
7
VOTE
7
VOTE
Chatbot timing for text that pops up on your page
It would be fantastic if chat bot would allow customization to control the amount of time that passes on a page before that initial message pops up. It is quite distracting if the customer is working on the web page and our chatbot greeting messag...
6
Backlog
7
VOTE
Option for chat visitors to close the chatbot conversation themselves
As it is now, there is no way for a chat visitors to close the chat, instead of either waiting in the middle of a chat flow without reaching an end of path, or getting redirected to our inbox when it isn't necessary or if they have found the answe...
1
Backlog