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Admin Experience

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Prevent custom field values being manually edited

Some custom fields are meant to be used by rules or automations only, and not be manually edited by users. How could we allow admins to prevent certain custom fields being manually edited?
about 2 years ago in Custom fields / Resource management permissions 0 Backlog

Ability to archive / undelete message templates

This is truly useful for very large companies.
over 2 years ago in Object/resource management 0 Backlog

New permission to create signature

Admins can prevent users from creating an individual signature so that they are forced to use shared signatures.
about 3 years ago in Permissions / Signature management 0 Backlog

When assigning, do not show teammates from other workspaces

For customers with multiple workspaces, they do not want agents to see teammates from other workspaces when opening the dropdown list in P3 to assign the conversation.
1 day ago in Assigning / Workspaces 0

Bulk Update Inbox Name

Give users the ability to bulk import and update inbox names
4 months ago in Bulk updates 0 Backlog

Allow creation of empty teammate groups

Allowing admins to create empty teammate groups so they can better plan and organize groups. Sometimes teams will want to create groups before adding teammates and currently this is not possible as you cannot create an empty group.
4 months ago in Teammate Groups 0 Backlog

Conversation QA/review system

Does Front have a plan to integrate an automatic QA or review system such that reviews can be posted on Fronts platform only? Workflow idea: Front creates different access levels for Conversation reviewers Those reviewers are the only ones authori...
6 months ago in Admin Experience / Insights 1 Backlog

Connect multiple companies in Front

As the manager of a group of multiple companies, I would like the ability to connect all my companies in Front. Currently, Front only supports a single company per account, and while the Workspace feature is interesting, it does not fully address ...
7 months ago in Workspaces 1 Backlog

View login attempt logs as admin

As an admin, I would like to see an audit log of all successful and failed login attempts to our Front account
8 months ago in Login and SSO settings 0 Backlog

Enforce regular password reset

As an admin, I would like to set a policy to force my teammates to reset their Front login password on a regular basis
8 months ago in Login and SSO settings 0 Backlog