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My ideas: Core Product Experience

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Word count metrics for inbound emails

Can you add an average word-count for emails received. The complexity of emails is often a challenge, and counting volume of incoming mails doesn't encapsulate this.
11 months ago in Triage - get to inbox 0 0 Backlog

Dialpad SMS - Hyperlink in message templates

It would be helpful to keep hyperlinks in message templates when switching to the Dialpad Channel. At the moment hyperlinks and survey's don't work.
12 months ago in Existing integrations / Message templates 0 Backlog

Button Actions in Conversations Similar to Slack

similar to slack, it would be great if there was the ability to create buttons and interactions inside of threads. For example, if there are updates from external systems that took place and users could take actions inside of conversations instead...
12 months ago in Core Product Experience / Developer Platform 0 Backlog

Single click to create bullet in composer

Today, you have to click on Lists > Bulleted Lists. It is cumbersome to have 2 clicks in order to create a bullet.
12 months ago in Composer 0 Backlog

Clear HTML formatting in calendar invites when viewing in other tools

When you send an invite using Front calendar, you see a lot of HTML formatting today. The text description of the event can get lost afterwards, and so this is a request to clear HTML formatting and make the description appear as plain text when v...
12 months ago in Calendar View 0 Backlog

Create draft conversations with custom field data (1 step process)

Currently, this is a two step process. Not a huge deal, but would make a lot of sense to just send the data while creating the draft.
12 months ago in Composer 0 Backlog

Default template when replying

It would be nice to have the option to add Hi {{recipient.first_name | 'there'}}, automatically in the beginning when replying to an email.
12 months ago in Compose - write efficiently with quality / Message templates 0 Backlog

Block emails with certain file attachments from being sent externally

I'd like the ability to prevent emails from my organization with certain attachments to be blocked by Front from being sent to external parties. For example, if we could limit attachments by certain names, file types, or other attributable factors...
12 months ago in Attachments / Composer 0 Backlog

Be able to apply notification settings to entire team instead of going one by one

No description provided
12 months ago in Notifications 0 Backlog

Keyboard shortcut: resend in new conversation

No description provided
12 months ago in Compose - write efficiently with quality / Keyboard shortcuts 0 Backlog