Skip to Main Content
ADD A NEW IDEA

Insights

Showing 55 of 1521

Display upcoming SLA breaches in the Live Dashboard

No description provided
about 1 hour ago in Insights 0 Backlog

Tag-triggered transitions for conversation stages

No description provided
about 2 months ago in Conversation Stages 0 Backlog

CSAT link expiration

Set a duration after which the survey is not accessible
about 2 months ago in CSAT - Customisation - Survey 1 Backlog

CSAT survey look and feel customization

All requests for new customization options in the CSAT survey (fonts, font color, etc.)
3 months ago in CSAT - Customisation - Survey 0 Backlog

Multiple CSAT surveys per workspace

No description provided
about 2 months ago in CSAT 0 Backlog

API-triggered transitions for conversation stages

No description provided
about 2 months ago in Conversation Stages 0 Backlog

SLA - Resolution time

SLA rules and analytics based on resolution time (not response time)
8 months ago in Insights / Workflows 0 Backlog

Export Busiest Times heat map of volumes (as csv)

No description provided
about 1 year ago in Analytics - Widgets - Heatmap 0 Backlog

Configure business hours and shifts as a calendar

Instead of "From 9 to 5 from Mon to Fri", be able to say "From 9 to 5 from Mon to Fri, except on Dec 25, Jan 1, etc". This allows to take plan for holidays, teammate PTOs, company events, etc.
over 3 years ago in Admin Experience / Calendar - other / OOO - Analytics 7 Backlog

Add "source inbox" to the event payloads for Move events

As a developer I sometimes need to see the source inbox of a move (i.e. see which inbox a conversation was moved from in addition to the inbox it was moved to.