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Workload report: add 'New workload' and 'Closed workload' metrics

No description provided
3 months ago in Metrics 0 Backlog

Being able to host multiple form channels in KB vs. hosting them as separate resource links

Currently today we can only connect one form per KB. Ideally, there would be an option to add multiple consolidated forms as customers may need to submit many to various teams.
3 months ago in Knowledge Base 0

Dedicated Snooze permission

Restricting who can snooze without blocking archive permission.
3 months ago in Admin Experience 0 Backlog

"Waiting" & "Resolved" Tabs in Personal Section

No description provided
4 months ago in Core Product Experience 0 Backlog

Secondary time zone

Display secondary time zone in calendar, and world clock.
4 months ago in Schedule - manage your calendar 0 Backlog

Pull Avatar/Image from Google profile so that it populates the Profile Photo in Front

Save time on set up.
4 months ago in Admin Experience 0 Backlog

Application Object Automatically Refresh Token

Running into an issue where salesforce connector apps are automatically logged out after 24 hours It appears we are not requesting a new token when a previous token expires. After speaking to Xav, it was highlighted that this happens because there...
4 months ago in Dynamic objects 0 Backlog

Error Codes for WhatsApp on mobile

Often, WhatsApp encounters errors, but the error codes aren’t visible on the mobile app.
4 months ago in Native features 0 Backlog

Create the ability to pin a tag

My customer, Rubil, from UNF requested a feature idea to be able to "pin" certain tags so that they show at the top of the tag dropdown when manually adding a tag to a conversation
4 months ago in Tags 0 Backlog

[context] Ai tagging based on entity in conversation (date, duration, amount...)

Situation & Request Wish to tag based on non-semantic values such as dates, amounts, and durations. Currently, the AI Tagging tool is not equipped to detect and apply tags based on these structured data types. Potential Solution Invest in enti...
4 months ago in AI / AI tagging 0 Backlog