ADD A NEW IDEA

Live Chat

Showing 107

Live Chat, partner/custom channels: Ability to reply to message

It would be nice to have the ability to reply to a specific message so that your recipient knows exactly which message you are referring too (like Front comments for instance). This would be helpful for non-email channels like Front Chat, social m...
over 1 year ago in Channel API / Live Chat / Other channels 0 Backlog

View the Navigation Path of a chat user

Currently only able to view the last page that the visitor is before starting the chat. User would like the ability to view their full path that brought them to the page where they started the chat.
over 1 year ago in Front Chat 0 Backlog

ADA Compliance for Front Chat

No description provided
over 2 years ago in Live Chat 0 Backlog

Chatbot: Set knowledge base as default tab upon opening

Would be very useful to have to option to set the knowledge base/Help center tab as the default one so that when a user opens the chatbot they arrive on the Help center tab instead of the chat.
12 months ago in Chatbots 0 Backlog

Require the user to send a message before there is a push message from the chat widget launcher icon

Currently, when the user opens our website application, the chat widget appears on the screen with a red notification like there is a new message (even if they never clicked the chat widget). I think this is because we automatically send the intro...
about 1 year ago in Live Chat 0 Backlog

Link to standalone front chat window so customers don't need to embed on a website

Ability to trigger chat widget opening with a hyperlink (e.g., <a href> link) to make it easier to give customers direct access to chat.
about 2 years ago in Live Chat 2 Backlog

Home page and News pages built into the Front Chat widget for proactive messaging

We love Front but find the chatbot lacks some nice features that Intercom has with the chatbot. We would love to see the Front chatbox be upgraded to allow proactive messaging/information to be shared. We would use this to share news about our lat...
7 months ago in Chatbots / Live Chat 0 Backlog

Do not override customer contact details with pre-live chat form entries

We ask to collect info in the pre livechat form (e.g. email + a reference using a custom field) but if the customer types this in wrong or doesn't enter anything this information will be edited / deleted from the contact information. We need this ...
almost 2 years ago in Front Chat 0 Backlog

Handling Chatbot Messaging During Holidays/Slow Periods

Request an efficient way to indicate slower response times to users during holidays or low-activity periods, without manually updating messaging across multiple channels. Potential solutions: Centralized setting/flag to activate "slow response" mo...
7 months ago in Live Chat 0 Backlog

Customize chatbot flow based on chat visitor geographic location

Ability to customize the chatbot flow and serve a different flow to chat visitors based on their geographic location. For example, many companies only service particular regions or countries. It would be great if the chatbot could determine a user...
about 1 year ago in Chatbots 0 Backlog