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Be able to set the "time passed since trigger" in a rule by days instead of only hours or minutes

I'd like to be able to automatically follow up with my customers shorly before their quote expires. Our quotes are vaild for 60 days so the current set up of following up withing hours isn't useful for me
almost 2 years ago in Rule conditions 0 Backlog

Show metadata of social media accounts (i.e. follower count) I am interacting with

Ability to see the follower count of a user I’m interacting with on Front app and filter incoming requests by follower count
almost 2 years ago in Other channels 0 Backlog

Integration with Copper CRM

Add Copper CRM to the available integrations to manage leads, opportunities and contacts within Front.
almost 2 years ago in Developer Platform 0 Backlog

Add ability to navigate lists via keyboard

Whenever I’m tagging a conversation, navigating message templates, or any list for that matter, I’m unable to use CTRL-N and CTRL-P to move up and down the list. I’m forced to use the arrow keys which also breaks ergonomics. Google chrome, a numbe...
almost 2 years ago in Desktop 0 Backlog

2FA via SMS instead of authenticator app

So that we can still receive 2FA code via phone number, in case of lost phone/replacement where we no longer have access to the Authenticator app.
almost 2 years ago in Security 0 Backlog

Delete comments made by a rule

Giving users the ability to delete a comment made by a rule. At the moment, only comment owners can remove these comments which means if they are posted by a Front rule, nobody can delete them. We want to give the opportunity for a company and/or ...
about 2 years ago in Workflows 0 Backlog

Allow scheduling link times at 15 min increments rather than default 30

No description provided
about 2 years ago in Scheduling Links 1 Already available

"send later and snooze" option when replying to an email

No description provided
about 2 years ago in Triage - get to inbox 0 1 Backlog

Continue chat conversation across different channels for end user

Sometimes although a conversation may start on live chat, we may want to continue it on another channel like email, SMS, or WhatsApp. Currently there's no easy way to transition a chat conversation to another channel type.
about 2 years ago in Live Chat 0 Backlog

Bulk create tags

Admins can use a CSV to import tags in bulk.
about 2 years ago in Bulk updates 0 Backlog