To be able to bookmark where you are in a shared mailbox
If you are scrolling through messages in a shared mailbox, and you get a notification into your personal inbox of a message, when you then click on your personal inbox to read the email and then afterwards go back to the shared mailbox, you lose y...
Add "View in Front" button to header or hyperlink subject line
For Front email notifications, it'd be great if the 'View in Front' button existed in the header somewhere. When a thread gets too long, you have to click 'View entire email' in Gmail to display that button. Even if something like the subject line...
Increase limit for pinned inboxes in sidebar to over 500
If you are using Front as a one stop email service for personal email as well as work, 500 pinned inboxes/folders really isn't enough, especially if you are in sales and break up your prospects/customers into individual pinned tags/inboxes/views. ...
Expand visible comment length in email notification
When an agent leaves a private comment on a ticket, and that agent has enabled email notifications, they receive a truncated version of the comment by email, it only shows the first 200 characters and the agent needs to see more information.
Access runbooks, SOPs, checklists in the conversation
Often times, our staff needs to reference checklists and SOPs that guide them on how to resolve a customer request or to perform an assigned task that came into a shared inbox. Often times our teams have to go to an outside system to find the SOPs...
In the App notification we can't see who sent the email and the whole content of it if it is too big. It would be nice to be able to see this information
Link to existing conversation by ID or search dialog
Currently, the only way to link existing conversations is with Mass linking (selecting multiple conversations in the conversation list). Linking existing conversations is impractical and difficult for users if the conversations do not already exis...
Display email count for partially delegated inbox(es)
Currently, there is no email counter for delegated inboxes.I am proposing that delegated inbox should have counters, just like all other inboxes. Just like in any other inbox, email count is necessary (and expected) so you can know when you have n...