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AI chatbots trained on historical conversation records

Most of our "knowledge" is buried in years and years of emails - there are many questions that we've answered over and over again. It would be very invaluable to be able to train AI on these historical conversation records for both generating emai...
10 months ago in AI / Chatbots 0 Backlog

Smaller Front Chat bundle size

The size of the Front Chat JS bundle triggers some "Reduce unused JavaScript" warnings when running a Lighthouse page speed test. Is it possible to find any ways to optimize the bundle size of the chat widget, such as only requesting modules I nee...
10 months ago in Live Chat 0 Backlog

Native co-browsing in Front Chat

It would be helpful to have the ability to natively directly screen-share and video conference in Front Chat without our customers having to leave the chat widget and/or download an external application.
10 months ago in Live Chat 0 Backlog

Ability to use chatbots across multiple live chat channels (e.g., SMS & WhatsApp)

Currently chatbots are only available for Front Chat. We would like to use chatbots across other channels like SMS and WhatsApp as well.
10 months ago in Chatbots 0 Backlog
122 VOTE

AI-powered chatbots for Front Chat

The ability to use AI to train the chatbot on Knowledge Base / Help Center material, and then for the chatbot to use this information to automatically respond to chat visitors would be extremely powerful for deflection.
10 months ago in Chatbots 6 Planned

Track how many chat visitors click on links provided in chatbot flow

It would be helpful to be able to track how many chat visitors click on links provided in chatbot flow to see if the resources are helpful or not.
10 months ago in Chatbots 0 Backlog

Include emojis in chatbot flow messages

It would be nice to be able to include emojis in messages sent by the chatbot flow to make the bot flow feel more approachable.
10 months ago in Chatbots 0 Backlog

View incomplete chatbot conversations

Currently a conversation is not created within Front unless a chat visitor has completed the chatbot flow. It would be helpful to have a separate inbox that stores partially completed chatbot conversations - this way the team could still jump in t...
10 months ago in Chatbots 0 Backlog

Customize chatbot flow based on visitor URL

It would be helpful to be able to show a different chatbot flow to visitors depending on which page they're viewing / initiating the chat from.
10 months ago in Chatbots 0 Planned

Ability to duplicate entire chatbots for other Front Chat channels

The ability to duplicate chatbots would be much appreciated. We work with several chat channels which have the same workflows, so it would be much faster to set up a new bot for another chat channel by duplicating the existing one.
10 months ago in Chatbots 0 Backlog