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Ask a question on X (a conversation, a KB article, a group of conversations in the analytics ...

I wish to ask a question and get an AI answer without having to read the entire conversation(s). For example: I'm in a conversation and I'm looking for a specific information ("what is this customer saying about X") I'm looking at the analytics ab...

15 days ago in AI / AI insights / AI knowledge 0 Backlog

2 VOTE

[accuracy] Similar conversations accuracy improvement

Similar conversations lack of accuracy.Ideas: Leverage topic similiary + intent similiarity Allow to remove "similar" results

29 days ago in AI / AI similar conversations 0 Backlog

14 VOTE

Manage Teammates Sidebar as an admin

As a Front Admin, I want to be able manage my teammates' sidebar.

7 months ago in Admin Experience 1 Backlog

37 VOTE

Display email address for failed sent message

When a message sent to a group fails, display which recipients the delivery failed for. Currently this is not displayed in the UI

over 1 year ago in Core Product Experience 2 Backlog

31 VOTE

Embedded hyperlinks & emojis for chatbot messages

Soon, chatbot admins will be able to insert embedded hyperlinks to text so messages look more professional and chatbot admins can more easily share content from other webpages in the chatbot flow. Currently it's not possible to include an embedded...

about 1 year ago in Chatbots 0 Planned

38 VOTE

Ability to hide all comments from a conversation

Ability to toggle a view so that you can only see the email messages and not the internal comments.

over 1 year ago in Comments / @ mentions 0 Backlog

7 VOTE

Tag-triggered transitions for conversation stages

No description provided

3 months ago in Conversation Stages 0 Backlog

24 VOTE

AirBnB native channel

Having a native AirBnB channel to handle guest and host messages within Front (rather than email forwarding)

12 months ago in New integration requests 0 Backlog

23 VOTE

[KB access control] Internal knowledge base access for non-Front employees

Not all employees have a full Front license. Allow these employees a way to access internal Front knowledge base, perhaps with an add-on license just for KB since they don't need nay other Front access.

11 months ago in Knowledge Base 0 Backlog

91 VOTE

Expand Dark Mode to the rest of the UI

Calendar User settings

over 3 years ago in Other (CPX) 0 Backlog

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