Template to rule (building workflows off each template)
When you create a template, ability to create a rule off this template. Today you have to copy some of the template body to create a rule but it would be great if you could: Create rule If this template is used Then do X
Out of Office Status for TEAM Inboxes Only (still get personal inbox notifications)
My team needs the ability to be "out of office" for the team inboxes so new replies are unassigned with the ability to still receive notifcations for their personal inbox. Just because someone is done working in a team inbox for the day does not m...
When a request comes in from a known content it would be nice to extract the notes from a contact and paste them into the conversation as a comment so all context stored in a Contact is immediately viewable by the agent. It would save time clickin...
Due to an increase in phishing emails lately and a possible influx of more capable attempts with the advancements in AI tech it's important to make sure there are processes in place to catch them before they can cause issues. The idea is a new rul...