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Compose - write efficiently with quality

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Notes / instructions for templates

When a CSR uses a template, there are often fill in details or instructions like "attach the receipt" that I have tried to include in the text in bold colors but even my best CSRs have shot off the email without removing my instructions during bus...
over 1 year ago in Message templates 0 Backlog

Reusable components for templates

Be able to have reusable components (Eg headers and footers) that can be referenced within templates - so it's easy to maintain a constant look and feel and easy to make one change that will be reflected across all templates.
over 1 year ago in Message templates 1 Backlog

More detailed sending information about previous emails in email quote like Outlook

the email trail/ trace when sending from a Front connected outlook acct (image with red box) appears most compatible for Gmail users. it also doesn't contain enough information for customers who would be receiving emails such as the subject, cc, e...
over 1 year ago in Compose - write efficiently with quality 0 Backlog

Drag & drop attachments from Front emails on Mac

Currently, it's impossible to drag&drop attachments from Front to external applications (such as Google Chrome, Drive etc.) on Mac. It is possible on PC but not on Mac. This is a huge productivity killer and therefore will make a very big impa...
over 1 year ago in Attachments 0 Backlog

Toggle Message Quote - Keep In Same Location

At the moment, to expand the quoted text / history below, the three dots move to the bottom of the email chain to be able to collapse it again... I'd love for that to just stay where it is after I expand the quoted text so I can collpase it withou...
over 1 year ago in Composer 0 Backlog

Sending voice messages in discussions and comments

No description provided
over 1 year ago in Comments / @ mentions / Internal discussions 1 Backlog

Delete all attachments from comment box

One has to painstakingly delete an attachment one at a time from the comments box. It would be useful to be able to delete or discard a draft comment without posting it and then quickly deleting it
over 1 year ago in Compose - write efficiently with quality 0 Backlog

Keyboard shortcut: clear formatting of selected text

Add shortcut for clear formatting of selected text
over 1 year ago in Compose - write efficiently with quality / Keyboard shortcuts 0 Backlog

Keyboard shortcut: quote / unquote selected text

Add shortcut for quote selected text
over 1 year ago in Compose - write efficiently with quality / Keyboard shortcuts 0 Backlog

Ability to select specific attachments from conversation thread to message when composing

Adding an option to attach files directly from a message within the Attachments section would be very helpful. Email chains can have several attachments within them and it would be easier to have them all readily available within the attachments d...
over 1 year ago in Attachments 0 Backlog