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Multiple CSAT surveys per workspace

No description provided
11 months ago in CSAT 0 Backlog

Create Analytics exports by API filtered on teammate groups

No description provided
5 months ago in Analytics - filters - Teammate / Analytics API - exports 0 Backlog

In-app analytics metrics for a specific conversation

Access the metrics related to a conversation directly in app (replies, resolution etc)
about 2 months ago in Insights 0 Backlog

Display upcoming SLA breaches in the Live Dashboard

No description provided
10 months ago in Insights 0 Backlog

Display exact age of metrics

As a support agent or a support manager, I need to know how fresh is the data I'm looking at, so that I can trust its value.
6 months ago in Insights - Systems 0 Backlog

CSAT: hide comment

Hide comments from teammates (while still recording results).
over 3 years ago in CSAT - journey 1 Backlog

Analytics - Hourly breakdown of assigned chats

As a support leader, I would like to see an hourly breakdown of all chats that have been assigned to my team/
7 months ago in Insights 0 Already available

Message level statusing for SLA rules

Would allow you to better define which messages are considered for SLA's and also give more control over when the SLA timer would start.
about 2 years ago in Insights / Workflows 4 Backlog

Sentiment detection to provide a sentiment score for conversations

Detect sentiment across channels using NLP like Amazon Comprehend and provide sentiment score in sidebar.
about 2 years ago in Core Product Experience / Insights 0 Backlog

CSAT: Multiple language support

No description provided
over 3 years ago in CSAT - Customisation - general 1 Backlog