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Status Launched
Categories Core Product Experience Insights
Created by Guest
Created on Feb 23, 2023

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Sentiment detection to provide a sentiment score for conversations

Detect sentiment across channels using NLP like Amazon Comprehend and provide sentiment score in sidebar.

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  • Admin
    Laurent Meyer
    Sep 16, 2025

    Hello,

    This is now available as add-ons (smart CSAT and smart QA)

    Best regards,

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