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Email in new tab

Open an email in another tab instead of opening a new window
about 1 year ago in Client Platform 0 Backlog

More meaningful API rules endpoint results

When calling the fetch rule API endpoint, you are returned with minimal information (name and actions). It would be more ideal if there was reusable information fields such as which inbox is being impacted (inbox ID) and which tags are being appli...
about 1 year ago in Workflows 0 Backlog

Keyboard shortcut: send later

No description provided
about 1 year ago in Keyboard shortcuts / Snooze 3 Backlog

Customise Twilio sender address

We would like the ability to customise the sender field when sending via Twilio. For example, we would like to send out some messages with our Company Name as the sender rather than the phone number. For Twilio this is a matter of setting the From...
about 1 year ago in Twilio 0 Backlog

Reauthentication warning triangle to be visible on mobile app

When our users are travelling and any IT changes initiate a Front reauthentication, there's no warning on the mobile that emails are not being received. It would be good if the same warning triangle that appears on the desktop app/online, is visib...
about 1 year ago in Client Platform / Mobile 0 Backlog

Custom Variable for Template

It'd be great if we could add a blank field as a variable for the user to fill in, instead of a pre-generated field. This is something Yesware and Zendesk have
about 1 year ago in Core Product Experience 0 Backlog

cc or sender rules based on account

As an administrator, I would like to set the following rule: If message received in any inbox AND to OR cc recipients are part of an accountassign message to account owner The reason is we have several vendors and internal notifications that go to...
about 1 year ago in Workflows 0 Backlog

Preview of account name

We are transitioning out of manual tagging each client name and properly using the account contact feature. Some are having a harder time not seeing it so obvious so I would like to pitch that account name can have a preview tag the same way a Jir...
about 1 year ago in Contacts 0 Backlog

Ability to print and have the pop up screen close after it is done printing.

When printing or synergizing emails, there is a pop up screen that comes up. It does not automatically close after the file is printed.
about 1 year ago in Printing 0 Backlog

Shared Inbox Company Rules

Would love to have the ability to generate company rules, such as SLAs, company wide but geared towards specific shared inboxes. The intention is to create uniformity in company based rules as opposed to individual shared inbox rules.
about 1 year ago in Workflows 0 Backlog