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Setting to always display email address in emails

To make it easier to identify phishing attempts, it'd be useful to configure Front to always display the email address. This makes it less likely a user is caught in a phishing scam.
about 3 hours ago in Compliance & security / P3 display / Settings / Settings (User Mgmt & Compliance) 0 Backlog

Closer Calendar Link <> Sequence integration

I send out a multi-stage Sequence with a Calendar Link for booking a call. In cases where a recipient scheduled the call via my Calendar Link without responding to the Sequence email, I need to manually remove them from the Sequence before the nex...
about 21 hours ago in Cal/scheduling efficiency / Outbound/Sequences / Scheduling Links 0

More granular permissions - disable field editing or other actions such as "reply"

Disable field editing to keep single source of truth in CRM as native sync from Hubspot or Salesforce for example are only one way batches. So if a user edits a contact field this wont be reflected in hubspot and when the next batch syncs, their c...
2 days ago in Admin Experience / Advanced rule conditions and actions / Compliance & security / Security / Workflows 0

Smart QA scores available in exports / API

No description provided
2 days ago in Insights 0 Backlog

Contact Whitelisting

It should be possible for a company admin to create a company wide contact whitelist so teammates cannot accidently mark important contacts as spammers.
about 20 hours ago in Contacts 0

Smart QA score in a dynamic variable

Enable workflows based on the result of a smart QA evaluation
2 days ago in AI / Insights / Workflows 0 Backlog

Add macros to Portal - Self Service Actions

All customers on the portal to take quick actions by surfacing macros on the portal. (Not necessarily attached to a conversation - instead just quick actions that allow users to interact with systems such as: "create a call back request" or "updat...
4 days ago in Macros / Workflows 0

Advanced Customisable Branding in Portal

Allow for customers change font, more colours of all elements and rearrange layout.
4 days ago in Customer Portal 0

Allow Customer Portal follow up over email

Allow you to move your Customer Portal conversation over to email more easily. Many of people who submit tickets don't want to have to return to the help center to continue their conversation and want to be able to reply directly to a conversation.
22 days ago in Customer Portal 0

Org Ticket Filters: Filter company tickets by assignee, product, site, priority, etc.

Allow customer admin to filter through and search all company tickets on their customer portal.
17 days ago in Customer Portal  / Knowledge Base 1