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Support Email Detection for Dynamic Objects

Allow Dynamic Objects to capture email address - from recipient, body, or comment - and use it as a variable when hitting API endpoints.
about 3 hours ago in Developer Platform 0 Backlog

Notify action to rule templates

Adding a "notify" action to rule templates in the new rule library
3 days ago in Notify 0 Backlog

Show suggested articles in email composer when responding to customers

Receiving suggestions for KB articles to include in an email reply email in the Front composer (based on keywords, AI, etc.)
3 days ago in Knowledge Base 0 Backlog

Samsara messaging

Samsara has API endpoints that allow for sending/receiving messages to/from drivers is great. We could expose this as a channel in Front!
about 6 hours ago in New integration requests 0 Backlog

Hide Button for Facebook comments

We need the possibility to hide facebook comments inside of front. Just add a "hide comment" button.
about 19 hours ago in Existing integrations 0 Backlog

Support Azure Service Principals to prevent need for channel password reauth

See cnv_fd559dv.
2 days ago in Email channels 0 Backlog
147 VOTE

Comments will not cancel a snooze event

A lot of teams have a workflow where they snooze a conversation and continue to comment on it. It can be frustrating for them to always have to click Snooze again when it was internal comments that broke the snooze rather than a message from the c...
6 months ago in Snooze 1 Backlog

Drag & drop attachments from Front emails on Mac

Currently, it's impossible to drag&drop attachments from Front to external applications (such as Google Chrome, Drive etc.) on Mac. It is possible on PC but not on Mac. This is a huge productivity killer and therefore will make a very big impa...
18 days ago in Attachments 0 Backlog

Display chat metadata like location, IP address, browser, device type etc.

No description provided
4 days ago in Front Chat / Live Chat 0 Backlog

Ability to reorder articles manually in the knowledge base

Today, the order in which articles appear in a KB depends on when they were last modified. Users are unable to manually update the ordering. This feature would allow users to change the order in which articles show up.
10 days ago in Knowledge Base 1 Backlog