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Analytics Functionality

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Export Busiest Times heat map of volumes (as csv)

No description provided
over 1 year ago in Analytics - Widgets - Heatmap 0 Backlog

Conversation stages for Analytics

Track Conversation stages and time spend in stages such as "New", "Waiting on customer", "Resolved", "In progress", etc.
almost 4 years ago in Conversation Stages 0 Backlog

Customize Analytics report layout

Ability to resize, move, duplicate, or rearrange objects (graphs, tables, etc) in Analytics report.
almost 2 years ago in Analytics Widgets / Insights 2 Backlog

Conversation custom fields in Analytics

Ability to filter in analytics by conversation custom field (similarly to tags)
11 months ago in Analytics - filters - New filters / Analytics areas / Analytics Filters & Dates / Analytics Functionality / Custom fields 0 Planned

Tag-triggered transitions for conversation stages

No description provided
6 months ago in Conversation Stages 0 Backlog

Ability to choose date aggregation in graphs & previous period in Analytics

No description provided
almost 4 years ago in Analytics - Widgets - timeline 0 Backlog

Custom table in Analytics

Ability to create a custom tables in Analytics by selecting metrics used, columns and lines content.
almost 2 years ago in Analytics - Widgets - Tables / Analytics Exporting Data 0 Backlog

Create Analytics exports by API filtered on teammate groups

No description provided
3 days ago in Analytics - filters - Teammate / Analytics API - exports 0 Backlog

Analytics metrics for deleted teammates

As a support leader, I want to select deleted teammates in the analytics filters, so that metrics for my team are consistent after an agent left.
about 1 month ago in Analytics - filters - Teammate 0 Backlog

API-triggered transitions for conversation stages

No description provided
6 months ago in Conversation Stages 0 Backlog