Email channels

Problem Automated messages sent by rules and message templates don’t show a “Seen” status or timestamp, unlike manually sent emails where this tracking is available. Request Display a “Seen” status and timestamp in the conversation for messages se...

Problem Front's email read tracking doesn't show which individual recipients of a multi-recipient Office 365 email have opened the message or at what time. Request Display a per-recipient read status with timestamps for emails sent via Office 365,...

Problem When an email has separate Sender and From header fields — for example, when an assistant sends on behalf of an executive — Front does not display both fields, making it impossible to tell who actually sent the message. Request Show both t...

Problem CRM systems using email open tracking (like Close) send both a tracked message and a clean copy with different Message-IDs. While Gmail suppresses these duplicates, Front imports both as separate conversations, causing every tracked outbou...

Problem When SPF/DKIM authentication fails, there's no visible indication to alert users of the authentication issue. Request Display SPF/DKIM failure warnings in the UI as inbox alerts, similar to other authentication-related warnings.

Problem PEC (Posta Elettronica Certificata) emails are not natively supported. Instead of displaying the email directly, they appear as attachments with an XML certificate, complicating the reading experience. Request Add native support for PEC em...

Problem Queueing many messages with Send Later to expire at the same time can trigger rate-limiting errors, preventing messages from being sent. Request Automatically stagger the send times of bulk Send Later messages to distribute the sending loa...

Problem Automated response emails don't show a seen indicator alongside the sent time, making it unclear whether the recipient has viewed the message. Request Display the seen/read icon along with the sent time in automated response emails to help...

Problem Some businesses require delivery receipts (like those available in Outlook) as a formal record that information has been shared. Request Add support for requesting delivery receipts on sent emails.

Problem The tracking pixel's alt text displays 'Sent from Front' in email clients that don't show inline images, which may not align with company branding or messaging preferences. Request Allow customizing the alt text displayed for the email tra...