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Make Automatic Unassign when OOO Optional

Some users like using the snooze function. But we may have a bit of trouble if something is snoozed but reappears while the assigned person is Out of office status. Then the thread is unassigned and we can lose track of it. Not a big emergency but...

over 1 year ago in Assign 2 Backlog

16 VOTE

Improved Assignment Queues

Giving Admins more confidence that no conversations are left behind thanks to rules. Front already supports queuing conversations that cannot be assigned immediately but we want to make improvements to the experience: giving Admins visibility on t...

over 1 year ago in Assign / Workflows 0 Backlog

15 VOTE

Assign through rules even if assignee is Out Of Office

No description provided

almost 4 years ago in Assign 0 Backlog

2 VOTE

Preference for Assignee Title in Sender Line

After a recent update, when a conversation is assigned to the user the format of the heading of the conversation of the assignee in the side panel is now "Sender > me" previous to the update it was "Sender > FirstName LastName". I'm requesti...

almost 2 years ago in Assign / Assigning 0 Backlog

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