Delegated inboxes

Problem Delegating all inboxes to a teammate grants access to their private discussions. Delegating specific inboxes requires turning off delegation entirely. Request Allow admins to delegate specific inboxes while keeping private discussions hidd...

Problem When a teammate delegates their inboxes, the delegated user cannot move conversations between the delegated person's individual inboxes. Request Allow users to move conversations between delegated inboxes to help organize and route communi...

Problem Non-admin users cannot create rules on inboxes delegated to them because they don't own the underlying namespace. Request Allow users with access to a delegated inbox to create and manage rules for that inbox without admin permissions.

Request Display sent messages alongside received messages when viewing shared inboxes.

Problem When you're a delegate for another account, rule-triggered notifications are sent twice, creating unnecessary duplicates. Request Deduplicate rule notifications so you only receive one notification even when delegated to multiple accounts.