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Tag-triggered transitions for conversation stages

No description provided
about 11 hours ago in Conversation Stages 0 Backlog

API-triggered transitions for conversation stages

No description provided
about 11 hours ago in Conversation Stages 0 Backlog

CSAT link expiration

Set a duration after which the survey is not accessible
about 10 hours ago in CSAT - Customisation - Survey 1 Backlog

Comment-triggered transitions for conversation stages

No description provided
about 11 hours ago in Conversation Stages 0 Backlog

Multiple CSAT surveys per workspace

No description provided
1 day ago in CSAT 0 Backlog

CSAT survey look and feel customization

All requests for new customization options in the CSAT survey (fonts, font color, etc.)
about 1 month ago in CSAT - Customisation - Survey 0 Backlog

SLA - Resolution time

SLA rules and analytics based on resolution time (not response time)
6 months ago in Insights / Workflows 0 Backlog

Export Busiest Times heat map of volumes (as csv)

No description provided
about 1 year ago in Analytics - Widgets - Heatmap 0 Backlog

Filter Workload Report by teammate group

We should be able to filter Front's Workload report by teammate group. For Customer Support Managers managing different global teams (i.e. APAC, EMEA, US - EST, PST etc.), this will help them quickly access insights on their respective teams workl...
about 1 month ago in Insights 0 Already available

New metric: first reply handle time

In Analytics, measure handle time for first reply only
over 1 year ago in Analytics - Times 0 Backlog