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116
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14
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11
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106
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11
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Showing 1489
5
VOTE
Customer reply time in Analytics
Measure reply time from your customers to your messages.
over 3 years ago
in
Outbound analytics
0
Backlog
3
VOTE
More options for frequency when scheduling Analytics reports
No description provided
over 3 years ago
in
Scheduled report - customisation
0
Backlog
7
VOTE
Ability to display contact fields in a custom order and show or hide fields
In Front's contact manager, having the ability to customize which fields show up on top, and even have the ability to hide certain fields.
over 3 years ago
in
Accessing / Organizing Data
0
Backlog
20
VOTE
Conversation stages for Analytics
Track Conversation stages and time spend in stages such as "New", "Waiting on customer", "Resolved", "In progress", etc.
over 3 years ago
in
Insights - Other
0
Backlog
3
VOTE
Granular assignment limits
Giving Admins the ability to set complex limits such as “assign up to 1 chat and up to 5 emails to this teammates"
over 3 years ago
in
Load balancing
0
Backlog
56
VOTE
Select channel when replying or forwarding with rules
Ability to change the channel used when replying or forwarding with rules. This useful when a conversation moves around multiple inboxes with different channels.
over 3 years ago
in
Auto-reply
0
Backlog
5
VOTE
Log attachment in dropbox/drive/etc as a rule action
Add a 3rd party integration action "Log attachment in 3rd party system"
over 3 years ago
in
3rd party
0
Backlog
6
VOTE
Ability to create rules for an inbox delegated to me
Currently, you cannot create rules on a delegated inbox if not an admin. This is because the conversations live in a namespace you do not own.
over 3 years ago
in
Delegated inboxes
0
Backlog
11
VOTE
Ability to use "reply-to" fields in rules
Use the "reply-to" field for auto replies instead of the "from:" field.
over 3 years ago
in
Auto-reply
1
Backlog
6
VOTE
Teammate availability per inbox/channel
Ability to make teammates available for rule assignment only for specific inboxes or channels.
over 3 years ago
in
Teammate availability
0
Backlog
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