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Workload report: add 'New workload' and 'Closed workload' metrics

No description provided
3 months ago in Metrics 0 Backlog

Workload report: add 'Moved to inbox' metric

No description provided
8 days ago in Metrics 0 Backlog

Split "Archived without reply" metric between inbound and outbound conversations

In order to differentiate between "conversations where customer did not reply to us " and "conversations where we did not reply to the customer"
almost 2 years ago in Metrics - misc improvements 1 Backlog

Track calendar/shift/business hour in time metrics at all times

Instead of tracking only one timer we should track for all our timers: - Calendar hours (actual time that passes) - Business hours (time within business hours) - Shift hours (time when the teammate was shifted, which can be different from business...
almost 3 years ago in Business Hours and time measure 0 Backlog