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Proactive Messages on Mobile

To have the ability to send proactive messages with Front chat on Mobile like we can on the Web. Additionally to be able to recognise the logged in user, that signed into the app for Type of Audience, and then leverage contact info as conditions f...
1 day ago in Chatbots / Front Chat / Live Chat 0
450 VOTE

Comments will not cancel a snooze event

A lot of teams have a workflow where they snooze a conversation and continue to comment on it. It can be frustrating for them to always have to click Snooze again when it was internal comments that broke the snooze rather than a message from the c...
over 2 years ago in Snooze 3 Backlog
451 VOTE

Mark an inbound or outbound message as high or low importance

Inbound and outbound messages in Outlook can be set to have high or low importance: https://support.microsoft.com/en-us/office/mark-a-message-as-high-or-low-importance-44be4160-d3d9-4f26-97bd-46359b845ae3?ui=en-us&rs=en-us&ad=us Requesting...
over 2 years ago in Email channels 17 Backlog

Additional information required in Audit Logs

In audit logs, I need to be able to see additional info such as who linked a contact to an account, which contact was updated, which account custom field was updated
3 days ago in  0
662 VOTE

Ability to @mention a team

This will allow users to @ mention an entire group/team in a comment to notify all individuals at once.
over 4 years ago in Comments / @ mentions 21 Backlog
351 VOTE

@mention someone in an email when composing

When I @mention someone in an email, I would like the user's contact to be automatically added as a recipient or at least given the option to tag them in the body to make specific call outs.
almost 3 years ago in Composer 21 Backlog

Allow Customer Portal follow up over email

Allow you to move your Customer Portal conversation over to email more easily. Many of people who submit tickets don't want to have to return to the help center to continue their conversation and want to be able to reply directly to a conversation.
about 2 months ago in Customer Portal 0 Backlog
247 VOTE

Ability to copy rules

Provide the ability to copy rules instead of having to start custom rules from scratch every time and provide the ability to copy rules to other workspaces.
over 2 years ago in Workflows 5 Backlog

Search & Filter Tickets on Customer Portal

Give an end user accessing their portal the ability to search and filter through historic tickets that show on the portal.
about 2 months ago in Customer Portal  / Knowledge Base 0 Backlog
145 VOTE

Support sending and receiving S/MIME encrypted emails

Summary We have the need to be able to send and receive client documents and need encryption on those emails More background from customer We work alot with the government, and other proprietary companies who will always send their emails encrypte...
over 1 year ago in Email channels 5 Backlog