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Filter Views by custom ticket status

I want to filter a View based on conversations in a certain custom ticket status (e.g. Waiting on Legal). Since I can't filter a View by custom ticket status, the workaround is to use a conversation custom field. However, I can't convert the ticke...
about 19 hours ago in Views 0

Org Ticket Filters: Filter company tickets by assignee, product, site, priority, etc.

Allow customer admin to filter through and search all company tickets on their customer portal.
1 day ago in Customer Portal  / Knowledge Base 0

Evaluate Smart QA only for some teammates

Allowing the rule to define what teammates / teammate groups should be evaluated
2 days ago in AI / Insights 0 Backlog

Allow Customer Portal follow up over email

Allow you to move your Customer Portal conversation over to email more easily. Many of people who submit tickets don't want to have to return to the help center to continue their conversation and want to be able to reply directly to a conversation.
6 days ago in Customer Portal 0

Search & Filter Tickets on Customer Portal

Give an end user accessing their portal the ability to search and filter through historic tickets that show on the portal.
1 day ago in Customer Portal  / Knowledge Base 0

Additional Webhook Events For Teammate, Channel and Inbox Changes

Monzo is building a business continuity dashboard that tracks which inboxes exist in Front, who has access, and associated channels/teams. They currently use the API to refresh this monthly but would prefer real-time updates via webhooks for event...
2 days ago in  0

Customize form channel like a customer portal form

Give the ability to customize the HTML of a form channel more easily with the UI of a customer portal form. This allows you to have a customer portal embedded into your own website that funnels into Front.
6 days ago in Customer Portal 0
434 VOTE

Comments will not cancel a snooze event

A lot of teams have a workflow where they snooze a conversation and continue to comment on it. It can be frustrating for them to always have to click Snooze again when it was internal comments that broke the snooze rather than a message from the c...
about 2 years ago in Snooze 3 Backlog
432 VOTE

Mark an inbound or outbound message as high or low importance

Inbound and outbound messages in Outlook can be set to have high or low importance: https://support.microsoft.com/en-us/office/mark-a-message-as-high-or-low-importance-44be4160-d3d9-4f26-97bd-46359b845ae3?ui=en-us&rs=en-us&ad=us Requesting...
over 2 years ago in Email channels 16 Backlog

Add Conversation Events to Audit Logs

Include conversation events (tags applied, rules applied, etc.) on audit logs.
5 days ago in Admin audit trail 0 Backlog