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Status Backlog
Created by Guest
Created on May 20, 2025
Merged idea
This idea has been merged into another idea. To comment or vote on this idea, please visit PRD-I-5305 Views with more filter criteria.

Filter Views by custom ticket status Merged

I want to filter a View based on conversations in a certain custom ticket status (e.g. Waiting on Legal). Since I can't filter a View by custom ticket status, the workaround is to use a conversation custom field. However, I can't convert the ticket status to a rule set, so I'd need to create multiple rules to add and remove the conversation custom fields that map to the statuses.

All that being said, product improvements that would fix this would be:


  1. Allow you to filter Views by custom ticket status

  2. Use ticket status in a ruleset

  3. Access ticket status in a DV