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Access Contact Custom Fields in Chatbot

When initializing a Front Chat conversation, I pass some contact custom fields from my app (user-id, etc)Being able to access those passed fields in the Chatbot would allow me to perform lookups using App Requests to build more powerful workflows ...
15 days ago in Chatbots / Front Chat 0

Select Jira reporter in macro input capture

When building a Jira issue-created macro, we can't let the agent select which Jira teammate it should be assigned to.
9 days ago in Developer Platform / Existing integrations 0

Customize Jira comment behavior in Front

Every time someone comments on a Jira Ticket, ALL tickets linked to the issue are opened in our Front inbox. Ideally, we would need the comment to be sent to the ticket (& thus only that ticket should open again) where the Jira issue was origi...
9 days ago in Developer Platform / Existing integrations 0
147 VOTE

Internal/External Out of Office

Hello Can we extend the vacation responder so you can set one responder for internal and another for external. We often need to provide different responses to the inside and outside of the organisation.
almost 2 years ago in Vacation responders 2 Backlog

Flag all rules and macros that break when deleting a resource (tag, teammate, etc.)

When deleting a resource like a teammate, tag, or inbox, Front should flag all the rules and macros currently using that resource so that admin can update these workflows accordingly.
about 2 months ago in Rule management 1 Backlog
241 VOTE

Microsoft Teams integration

Send and receive messages to/from Microsoft Teams directly inside Front.
over 3 years ago in New integration requests 4 Backlog
140 VOTE

Create a discussion with a teammate Group

Today, to start a discussion with a group of people, you need to type out each of their names to add them as participants. This can be cumbersome when the intention is to start a discussion with a large group of people. A possible solution custome...
about 2 years ago in Teammate Groups 5 Backlog

Assign Due Dates to Conversations

It would be great if a teammate could assign a Due Date for when a reply needs to go out for a specific conversation. We could tie in the Due Date with existing SLA rules, or issues notifications if the Due Date passes without a response from the ...
over 1 year ago in Admin Experience / Custom fields / Workflows 0 Backlog

AI Assist support for Brazilian Portuguese

My knowledge base is written in Brazilian Portuguese - please add support for AI-Assist with Brazilian Portuguese knowledge sources
15 days ago in AI Assist 0

Access "Current Teammate" in Macro Dynamic Variables

When building a Macro, I want to be able to access the "current teammate" as I need to include some information about them in the request passed to my application server.
about 1 month ago in Macros 1