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Change sending email address for auto reply/Customer Feedback request

Summary: When creating an auto-response rule or 'Measure Customer Satisfaction' rule, it would be nice to change the sent from email address. A customer (currently in opt-out phase), has onboarded both their Support and Customer Success teams. The...
2 days ago in Auto-reply / Missing core rule actions / Rule actions 0 Backlog
386 VOTE

Comments will not cancel a snooze event

A lot of teams have a workflow where they snooze a conversation and continue to comment on it. It can be frustrating for them to always have to click Snooze again when it was internal comments that broke the snooze rather than a message from the c...
almost 2 years ago in Snooze 3 Backlog
390 VOTE

Mark an inbound or outbound message as high or low importance

Inbound and outbound messages in Outlook can be set to have high or low importance: https://support.microsoft.com/en-us/office/mark-a-message-as-high-or-low-importance-44be4160-d3d9-4f26-97bd-46359b845ae3?ui=en-us&rs=en-us&ad=us Requesting...
almost 2 years ago in Email channels 15 Backlog

Chatbot Analytics: Export detailed data

In the Chatbot Analytics report, it would be helpful to export detailed conversation data (customer<>bot messages) along with reports on whether a conversation was resolved / deflected / AI Answers used / etc.
8 days ago in Analytics Exporting Data / Analytics exports content - fields / Generic drill down (business objects) 0
547 VOTE

Ability to @mention a team

This will allow users to @ mention an entire group/team in a comment to notify all individuals at once.
almost 4 years ago in Comments / @ mentions 19 Backlog
252 VOTE

See how a rule works during rule creation/edition

As an Admin, I want to be able to create a rule and immediately see how it impacts my inbox while I am creating the rule, so that I don't need to wait a few days to better understand whether it's behaving in the way that I need it to behave. Pleas...
almost 2 years ago in Rule management / Workflows 2 Planned
174 VOTE

Create and edit calendar events on mobile

No description provided
over 1 year ago in Create New Event / Mobile 6 Planned
129 VOTE

Support sending and receiving S/MIME encrypted emails

Summary We have the need to be able to send and receive client documents and need encryption on those emails More background from customer We work alot with the government, and other proprietary companies who will always send their emails encrypte...
about 1 year ago in Email channels 5 Backlog
187 VOTE

Ability to copy rules

Provide the ability to copy rules instead of having to start custom rules from scratch every time and provide the ability to copy rules to other workspaces.
almost 2 years ago in Workflows 5 Backlog
239 VOTE

@mention someone in an email when composing

When I @mention someone in an email, I would like the user's contact to be automatically added as a recipient or at least given the option to tag them in the body to make specific call outs.
over 2 years ago in Composer 13 Backlog