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Granular inbox and channel permissions

Have the ability grant shared channel group level permission but not Inbox level permission. This is to avoid giving permissions to send messages from a shared inbox but let a user re-authenticate a channel.
22 days ago in Admin Experience / Conversation/inbox permissions / Increase granularity of admin permissions / Permissions 0 Backlog
112 VOTE

Language support: French

Ability to use Front in French
over 3 years ago in All platforms 3 Backlog

Ending Chat - allow agents to end chat & see when a customer abandons chat

We'll allow agents to end chats for end customers and we'll also notify agents when the visitor abandons the chat conversation.
5 months ago in Chatbots / Live Chat 0 Planned

Add Holidays to Business Hours

It would be great if we could add National Holiday closures as part of our company business hours.
10 months ago in Admin Experience 1 Backlog

Finer granularity (seconds) on Time Since Trigger rule condition

My team has a use case where we need to wait a few seconds after an event in Front before a Rule triggers. It would be helpful if the Time Since Trigger condition could support a finer granularity (seconds) Seems related to https://front.ideas.aha...
about 1 month ago in Rule conditions 0

Include tags in message templates

I'd like to be able to add related tags to the message template as well, so that when I use it within an email reply, the tags are automatically added to the reply (based on the template) and I don't have to spend time doing that separately.
over 2 years ago in Message templates 2 Backlog

[context] AI features to leverage Front Conversation History

Leverage past email history for AI Answers/AI Suggested Replies. Past email conversations are a good source of knowledge to reduce product / general inquiries because: Doesn't required to be structured in a specific format Compared to a knowledge ...
11 months ago in AI / AI answer for chat / AI knowledge / AI suggested replies (auto draft) / Chatbots 1 Backlog

[context] Connect an External Knowledge Source to Front to suggest replies by email

Use suggested replies from a third-party KB or knowledge source to auto-draft emails. Same idea as this article, but with third-party KB: https://help.front.com/en/articles/914304#overview
8 months ago in AI / AI suggested replies (auto draft) 0 Backlog

Ability to hide the left sidebar

Ability to hide left sidebar to focus just on the conversations list and reading pane
about 2 years ago in P1 navigation - left pane 4 Backlog

Pass date DV into Connector

Be able to pass date DV into Connector input field
13 days ago in Developer Platform 0