ADD A NEW IDEA

All ideas

Showing 1751

[context] AI suggested replies to use message templates as a context

Teams who don't have a KB, store their Knowledge in Message Templates. It would be helpful to have Suggested Replies look through existing message templates
8 months ago in AI / AI knowledge / AI suggested replies (auto draft) 0 Backlog

[channel] AI Compose for SMS, Chat, custom

No description provided
almost 2 years ago in AI / AI compose 3 Backlog

Dedicated "View edit" permissions

Have permissions specific to create/edit/delete Views.
over 1 year ago in Admin Experience / Resource management permissions 0 Backlog

Ability to manually mark a chat as "resolved", and allow a user to start a new chat conversation on another topic

We can't manually configure chat messages to refresh for the end-user. If someone sends us a message and we solve their problem, there's no way to manually make the chat history clean up/mark it as resolved so they can send us another message. Thi...
over 1 year ago in Live Chat 4 Backlog

Pass date DV into Connector

Be able to pass date DV into Connector input field
about 2 months ago in Developer Platform 0

Teammate Phone Field

We've integrated SMS into the platform, but there's no "phone" field on teammates, any plans to add those?
about 2 months ago in Admin Experience 0 Backlog

Focused View

I would like all Spam and Unsolicited Emails to go into their own Folder. This would be very similar to Outlook's Focused view or Gmail's Tab called Promotions. FrontApp is all about team & personal productivity yet it's currently allowing in ...
about 1 year ago in Core Product Experience 2 Backlog

Notification or indicator for emoji reactions

No description provided
over 3 years ago in Notifications 1 Backlog

Create invite based on conversation recipients/participants

No description provided
over 3 years ago in Cal/scheduling efficiency / Create New Event 0 Backlog

Hubspot Tracking & Logging of emails (like Gmail)

In Gmail, the integration allows the sender to not only log the email in Hubspot with one click, but it also tracks activity of the recipient like when they've read it, when they've clicked into the email, and when they've responded . With this tr...
over 1 year ago in Developer Platform 0 Backlog