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Closer Calendar Link <> Sequence integration

I send out a multi-stage Sequence with a Calendar Link for booking a call. In cases where a recipient scheduled the call via my Calendar Link without responding to the Sequence email, I need to manually remove them from the Sequence before the nex...
28 days ago in Cal/scheduling efficiency / Outbound/Sequences / Scheduling Links 0
167 VOTE

Internal/External Out of Office

Hello Can we extend the vacation responder so you can set one responder for internal and another for external. We often need to provide different responses to the inside and outside of the organisation.
about 2 years ago in Vacation responders 2 Backlog
278 VOTE

Microsoft Teams integration

Send and receive messages to/from Microsoft Teams directly inside Front.
almost 4 years ago in New integration requests 26 Backlog

Support custom protocol links in Plugins

Currently, it looks like only the `http(s)://`, `mailto://` and `tel://` protocols are supported as navigable links from within a plugin. It would be great to offer support to click into other custom native apps with their own protocol, like `slac...
22 days ago in Developer Platform / Plugins / SDK 0
109 VOTE

Assign Due Dates to Conversations

It would be great if a teammate could assign a Due Date for when a reply needs to go out for a specific conversation. We could tie in the Due Date with existing SLA rules, or issues notifications if the Due Date passes without a response from the ...
almost 2 years ago in Admin Experience / Custom fields / Workflows 1 Backlog

Advanced Customisable Branding in Portal

Allow for customers change font, more colours of all elements and rearrange layout.
about 1 month ago in Customer Portal 0 Backlog

Filter Views by custom ticket status

I want to filter a View based on conversations in a certain custom ticket status (e.g. Waiting on Legal). Since I can't filter a View by custom ticket status, the workaround is to use a conversation custom field. However, I can't convert the ticke...
about 1 month ago in Core Product Experience 0
146 VOTE

Create a discussion with a teammate Group

Today, to start a discussion with a group of people, you need to type out each of their names to add them as participants. This can be cumbersome when the intention is to start a discussion with a large group of people. A possible solution custome...
over 2 years ago in Teammate Groups 5 Backlog

[context] AI features to support attachment as context (e.g., Suggested Reply, AI Answer)

Many KB articles and conversations contain images and other file types with critical content. We'd like to have them used as important context for resolution and be added to the draft.
about 2 months ago in AI / AI answer / AI Assist / AI knowledge / AI suggested replies (auto draft) 0 Backlog

Admin-Only Visibility for Rules/Tags

The ability for top-level admins to set up rules or apply tags for oversight or alerting purposes without those actions being visible to the wider team. For example, if we want to alert a manager to review something via a rule, but we don't want t...
2 months ago in Increase granularity of admin permissions 0 Backlog