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Individual rules applying to shared conversations

No description provided
almost 3 years ago in Other (workflows) 0 Backlog

Integration with Dialogflow in Chat

It would be nice to integrate Google Dialogflow into our chat offering in the way Twilio Flex currently does https://www.twilio.com/blog/flex-dialogflow-cx-digital.
about 1 year ago in Front Chat 0 Backlog

Ability to create rules for an inbox delegated to me

Currently, you cannot create rules on a delegated inbox if not an admin. This is because the conversations live in a namespace you do not own.
over 3 years ago in Delegated inboxes 0 Backlog

Teammate availability per inbox/channel

Ability to make teammates available for rule assignment only for specific inboxes or channels.
over 3 years ago in Teammate availability 0 Backlog

See "last time used" for message templates in message template list

No description provided
over 1 year ago in Other (workflows) 0 Backlog

Prevent custom field values being manually edited

Some custom fields are meant to be used by rules or automations only, and not be manually edited by users. How could we allow admins to prevent certain custom fields being manually edited?
over 2 years ago in Custom fields / Resource management permissions 0 Backlog

Ability to adjust email headers

It would be very useful to be able to add headers to messages sent via a custom SMTP server.
almost 3 years ago in Message headers / metadata 1 Backlog

Set a default font

No description provided
almost 3 years ago in Mobile 1 Backlog

Create a shortcut for "block sender" or move it to the top toolbar

Make "block sender" easier use by creating a hotkey/shortcut or moving it to become a top-level action in the main view toolbar.
almost 3 years ago in Triage - get to inbox 0 1 Backlog

iPad keyboard shortcuts

No description provided
almost 3 years ago in Mobile 1 Backlog