All ideas

The "Time spent in" metrics are available in the Analytics UI but not in the API or exports

I’d like the ability to set the default preferences for my company. This is similar to https://front.ideas.aha.io/ideas/PRD-I-4901 but I’d like to set a default value that the user can choose to customise if they wish. My specific use case is that...

Being able to turn off auto-suggest in composer for all Front users

It would be very useful to be able to add headers to messages sent via a custom SMTP server.

Often, WhatsApp encounters errors, but the error codes aren’t visible on the mobile app.

There currently is the ability to add notes to a contact but when you switch the contact to the account level, that feature goes away. This would allow us to log notes to the account regardless of who reaches out to our support team.

Ability to configure different Welcome Messages for Front Chat across your website depending on URL

My customer, Rubil, from UNF requested a feature idea to be able to "pin" certain tags so that they show at the top of the tag dropdown when manually adding a tag to a conversation

Open attachments in cloud software (ie google sheets, docs etc