All ideas

It would be very useful to be able to add headers to messages sent via a custom SMTP server.

Ahead of scheduling the meeting, allow for a link to be sent out to multiple people with multiple time options so that everyone can weigh in and give their preference on a meeting time. From there, the organizer then choose to schedule the meeting...

Display secondary time zone in calendar, and world clock.

Being able to turn off auto-suggest in composer for all Front users

As a support leader, I would like to see an hourly breakdown of all chats that have been assigned to my team/

Ability to configure different Welcome Messages for Front Chat across your website depending on URL

There currently is the ability to add notes to a contact but when you switch the contact to the account level, that feature goes away. This would allow us to log notes to the account regardless of who reaches out to our support team.

Would help when I'm looking for a 1:1 discussion for instance, instead of surfacing all team discussions where this person is included