All ideas

As a support leader, I would like to see an hourly breakdown of all chats that have been assigned to my team/

Ahead of scheduling the meeting, allow for a link to be sent out to multiple people with multiple time options so that everyone can weigh in and give their preference on a meeting time. From there, the organizer then choose to schedule the meeting...

Have the ability grant shared channel group level permission but not Inbox level permission. This is to avoid giving permissions to send messages from a shared inbox but let a user re-authenticate a channel.

It would be very useful to be able to add headers to messages sent via a custom SMTP server.

Being able to turn off auto-suggest in composer for all Front users

Ability to configure different Welcome Messages for Front Chat across your website depending on URL

There currently is the ability to add notes to a contact but when you switch the contact to the account level, that feature goes away. This would allow us to log notes to the account regardless of who reaches out to our support team.

Often, WhatsApp encounters errors, but the error codes aren’t visible on the mobile app.