All ideas

Showing 1686

Give non-admins permission to manage shifts

Add a new permission for managing shifts that can be added inside a custom role. This enables teammates other than full Workspace admins to manage shifts.

almost 3 years ago in Increase granularity of admin permissions / Teammate availability 0 Backlog

4 VOTE

Asana Integration Option to Suppress Reopen on Task Completion

For some workflows, it is more desirable to keep conversations closed after task completion.

about 1 year ago in Existing integrations 0 Backlog

12 VOTE

Auto-reply including conversation history

No description provided

over 3 years ago in Auto-reply 0 Backlog

1 VOTE

Exclude own domain / account from reports

In certain reports - especially the CSAT report - the "internal" account is counted in the same metrics as customers in the Accounts Table. It would be great to exclude them.

4 months ago in Insights 0 Backlog

2 VOTE

[granularity] Customizable context for AI summaries

The ability to summarize multiple threads, since past conversations with a customer provide important context for the current one In short, if there was a way we could configure exactly what data is being fed into the context window, that would be...

8 months ago in AI / AI summary / Core Product Experience 0 Backlog

3 VOTE

Full two-way Twilio SMS sync

As mentioned in the How to set up a Twilio SMS inbox in Front help center article, outbound Twilio SMS messages send from a source other than Front (like a third-party integration, or the Twilio API) will only sync to Front after an inbound reply ...

11 months ago in Existing integrations / Twilio 0 Backlog

6 VOTE

Hide CSAT links on WhatsApp conversations

Hide survey links sent in Whatsapp conversations to prevent teammates from filling out the CSAT survey for themselves.

almost 2 years ago in CSAT - Customisation - Survey / CSAT - Customisation - survey - Link 0 Backlog

12 VOTE

Restrict conversation actions for a specific inbox i.e. View-only inbox access

Today, teammates can be given different sets of conversation permissions (e.g. ability to send a reply) between different Workspaces. However, creating a dedicated Workspace just for this purpose can be over-the-top and have undesired side effects...

over 3 years ago in Conversation/inbox permissions 1 Backlog

12 VOTE

Restrict access to Contact Manager

Limit who can add, edit and delete contacts and accounts. This could also include limitations on freely browsing through contact data in the contact manager, although, we cannot restrict the ability to view contact data entirely.

almost 4 years ago in Permissions 0 Backlog

5 VOTE

Change teammate icon's color

Add ability to change the default icon color of a teammate when they have not added a photo.

over 1 year ago in Admin Experience 2 Backlog

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