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Associate tags to a specific inbox via API

Hello, One of our Business Cases at White Bird is to isolate tags between inboxes of a same Team. Right now, our only way of ensuring this system works and there's no permeability between tags and inboxes is to manually assign each tag to the corr...
over 1 year ago in Core API 0 Backlog

Allow customization of "Sent from Front" Alt Text for the tracking pixel

When we send emails from Front, y'all are inserting some HTML for the tracking pixel at the bottom of them like this: <img src=3D"https://app.frontapp=.com/api/1/noauth/companies/46f9519e86737210e538/seen/msg_2663shay/han_7pxi= aai/18b90fec.gif...
12 months ago in Email channels 0 Backlog

Badge Counter: Allow Selecting Multiple Inboxes

I want the badge on my desktop and mobile app to display total number of open conversations, rather than either shared or personal.
12 months ago in Counters 0 Backlog

Native co-browsing in Front Chat

It would be helpful to have the ability to natively directly screen-share and video conference in Front Chat without our customers having to leave the chat widget and/or download an external application.
over 1 year ago in Live Chat 0 Backlog

Auto-reply including conversation history

No description provided
almost 4 years ago in Auto-reply 0 Backlog

KB - Publish the same article or section across multiple knowledge bases

First of all - loving it. I'd like to be able to have a section of content shared across multiple KB's that also each have custom content. I will have about 8 distinct user groups in Front and I'd love to be able to keep the general "getting start...
over 1 year ago in Knowledge Base 0 Backlog

Phone Number Handle - Redirect Configuration

Add the ability to configure the link on phone number handle as a redirect to the phone system of choice for a customer. Right now it opens up a new Conversation in Front and it would be more helpful if there was flexibility to open up a VOIP instead
over 1 year ago in Partner Integrations 0 Backlog

Give non-admins permission to manage shifts

Add a new permission for managing shifts that can be added inside a custom role. This enables teammates other than full Workspace admins to manage shifts.
almost 3 years ago in Increase granularity of admin permissions / Teammate availability / Workforce management 0 Backlog

Enhance public API to support search

Customer wants the ability to embed their public-facing KB to their website, and then be able to search articles directly in their website. If the public API included search functionality, this would be doable
over 1 year ago in Knowledge Base 0 Backlog

Tag a message instead of entire conversation

Be able to tag an e-mail and not necessarily an entire conversation
over 1 year ago in Core Product Experience 4 Backlog