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Tag a message instead of entire conversation

Be able to tag an e-mail and not necessarily an entire conversation

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    • Guest
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      Sep 4, 2023

      Hello,


      In short, the tags line up at the top of the conversation, whereas it would have been more advantageous for the tags to be assigned to a mail and not to a thread.


      Have a nice day !

    • Admin
      Sean Xie
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      Sep 1, 2023

      Thank you for elaborating, it will be helpful when our team considers such a feature for the roadmap!

    • Guest
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      Sep 1, 2023

      Hi,

      We work a lot with tags.

      The tag is assigned to the whole conversation, and it would be interesting to be able to exchange different e-mails in the same conversation, while being able to tag the e-mail concerned individually.


      Example: Mr. A sends an e-mail in January 2023 to request a certain type of document ==> Tag "document request". In June 2023, the same person sends us an e-mail for a schedule in the same conversation ==> Tag "Schedule".


      The problem is that the different tags line up at the top of the conversation and not on the e-mail in question, which can lead to confusion in our priority management if we don't read the e-mail in detail.

    • Admin
      Sean Xie
      Reply
      |
      Aug 28, 2023

      Hi!

      Thank you for submitting an idea.

      Could you elaborate on the problem you are looking to solve by being able to tag a specific email instead of an entire conversation?

      Thanks, Sean