In short, the tags line up at the top of the conversation, whereas it would have been more advantageous for the tags to be assigned to a mail and not to a thread.
The tag is assigned to the whole conversation, and it would be interesting to be able to exchange different e-mails in the same conversation, while being able to tag the e-mail concerned individually.
Example: Mr. A sends an e-mail in January 2023 to request a certain type of document ==> Tag "document request". In June 2023, the same person sends us an e-mail for a schedule in the same conversation ==> Tag "Schedule".
The problem is that the different tags line up at the top of the conversation and not on the e-mail in question, which can lead to confusion in our priority management if we don't read the e-mail in detail.
Hello,
In short, the tags line up at the top of the conversation, whereas it would have been more advantageous for the tags to be assigned to a mail and not to a thread.
Have a nice day !
Thank you for elaborating, it will be helpful when our team considers such a feature for the roadmap!
Hi,
We work a lot with tags.
The tag is assigned to the whole conversation, and it would be interesting to be able to exchange different e-mails in the same conversation, while being able to tag the e-mail concerned individually.
Example: Mr. A sends an e-mail in January 2023 to request a certain type of document ==> Tag "document request". In June 2023, the same person sends us an e-mail for a schedule in the same conversation ==> Tag "Schedule".
The problem is that the different tags line up at the top of the conversation and not on the e-mail in question, which can lead to confusion in our priority management if we don't read the e-mail in detail.
Hi!
Thank you for submitting an idea.
Could you elaborate on the problem you are looking to solve by being able to tag a specific email instead of an entire conversation?
Thanks, Sean