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Salesforce integration — ability to log emails to Cases

No description provided
almost 2 years ago in Existing integrations 0 Backlog

Delete internal comments via Core API

Internal comments can be added, but currently cannot be deleted via the Core API.
4 months ago in Core API 0 Backlog

Allow users to easily track dynamic objects

As a user, I want to be able to track activity for a particular dynamic object. I need to be able to quickly access all conversations associated with a dynamic object, and be aware of when new conversations come in. Tags are a great example of how...
over 1 year ago in Dynamic objects 0 Backlog

Sidebar table of contents navigation for knowledge base home page

Instead of having readers click through boxes of categories, let them scroll through a list of categories and nested categories from the home page. Often used for technical documentation.
over 1 year ago in Knowledge Base 0 Backlog

Core API: Delete Channel endpoint

As a developer, I would like the ability to delete channels via the API. Specifically custom channels which were created via the API - https://dev.frontapp.com/reference/create-a-channel The inability to do this has lead to hitting channel limits ...
12 months ago in Core API 0 Will not do

[customize] AI auto-reply for email (AI Answers for email)

Replying automatically to simple email requests, without having a human in the loop
8 months ago in AI / AI suggested replies (auto draft) 0 Backlog

Auto-reply including conversation history

No description provided
almost 4 years ago in Auto-reply 0 Backlog

Customizing Chat Widget Launcher Icon

Would love to be able to customize the chat widget launcher icon that appears on our webpage for chat. For example, would be great to be able to replace this with a company icon.
almost 2 years ago in Live Chat 0 Backlog

Co-owning scheduling links

I would like to share ownership of the scheduling links with other team members for when I am out of the office or need a team member to manage to scheduling link.
4 months ago in Schedule - manage your calendar 0 Backlog

Add nice link visualisation to chatbot

Right now, links (event those from the knowledge base) need to be sent as URL text. A nice to have would be to display a nicer block with a preview of the link webpage (like shown on the chatbot marketing assets at launch)
12 months ago in Chatbots / Live Chat 1 Backlog