ADD A NEW IDEA

All ideas

Showing 1684

Set signature to message template

Tie a signature to a particular message template
over 1 year ago in Message templates / Signatures 0 Backlog

Create API endpoint to add attachment to KB article

Currently we can create articles via API, but are not able to add attachments to it, so the import cannot be fully done without attachments
9 months ago in Core API / Knowledge Base 0 Backlog

Knowledge base - Duplicate articles

Ability to clone/duplicate existant knowledge base articles.
about 1 year ago in Knowledge Base 1 Backlog

Redact certain PPI in chat/email

Looking for the ability to reduce to last 4 digits or hide credit card numbers if a client sends one in chat or email.
9 months ago in Other (CPX) 0 Backlog

[Import] Adding Helpcenter.io as a supported knowledge base for Importing Articles

We're migrating from helpcenter.io and I love the migration and import features but since helpcenter.io is not supported it's going to make it a much more manual process.
9 months ago in Knowledge Base 0 Backlog

Manage Shifts with Teammate Groups

No description provided
3 months ago in Admin Experience 0 Backlog

Front Chat availability indicators for volume and wait time

Ability to give chat visitors indication around when they will get a response (e.g., wait time, queue position, high-volume moments, etc.)
almost 4 years ago in Live Chat 1 Backlog

Ability to set the default composer size

Have the ability to set a default box size when replying or composing messages.
almost 2 years ago in Core Product Experience 0 Backlog

CSAT: Multiple language support

No description provided
over 3 years ago in CSAT - Customisation - general 0 Backlog

Support Private Slack Channel Connections

My team and I loved front during our testing. But, front does not have the ability to import private slack channels which is a huge blocker for us.
12 months ago in Existing integrations 0 Backlog