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Option to stop automated responses from updating conversation timestamps

I am looking to request an option to prevent automated responses (such as templates that are sent by a rule after a period of no response) from updating the conversation timestamp so that we can accurately measure how long it has been since a conv...

11 months ago in Insights / P3 display 0 Backlog

4 VOTE

Dictate email text

Typing emails is laborious and time consuming, would be a great time saver if this was implimented

11 months ago in Composer 1 Backlog

4 VOTE

Keyboard shortcut: backspace for archiving a conversation

No description provided

11 months ago in Keyboard shortcuts / Triage - get to inbox 0 1 Backlog

4 VOTE

Change teammate icon's color

Add ability to change the default icon color of a teammate when they have not added a photo.

11 months ago in Admin Experience 2 Backlog

4 VOTE

Add Read Receipts to Emails

Read receipts are required for some parts of our projects. The "Seen" function that does not list who exactly it was seen by, does not help us. It would be a great function if we could see exactly who read the email, and what date and time. Or eve...

12 months ago in Other (CPX) 0 Backlog

4 VOTE

Add attachments (images) in replies for instagram

This is important for our sales as clients always want to see more product options in photos. Also if clients can send attachments via instagram, why the agents cannot?

12 months ago in Attachments / Existing integrations 0 Backlog

4 VOTE

Reserve proposed meeting times in calendar

When using meeting times proposals (insert meeting times) it would be great if Front would temporarily and automatically "reserve" the proposed times in my calendar until the message recipient confirms a time. I'd like to avoid that somebody else ...

12 months ago in Scheduling Links 0 Backlog

4 VOTE

Company tag visibility

Allow Company Tags to be visible on some but not all Workspaces (similar to how we can have Workspace Tags visible on some but not all Inboxes). Use case is - Company Tags should be shared by some departments across company (Sales, Operations, Sup...

12 months ago in Tags 0 Backlog

4 VOTE

Generate summary with AI in discussions tab

Be able to use OpenAI feature with discussions.

12 months ago in AI 0 Backlog

4 VOTE

Ability to filter or not display personal / shared tags in tags dropdown

For example, don't show personal (private) tags when working in a shared inbox

12 months ago in Tags 0 Backlog

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