Chat Visitors can view their chat history / prior tickets when accessing chat widget
Chat visitors can view their chat conversation history. This is important if the chat widget lives in a portal for current customers and they can view their prior chat history
Would be great to see Slack reactions in Front, since so many people use reactions to acknowledge messages, and even to mark things as done, or something similar. If possible, allow for reactions in Front, as well, that can be shown in Slack.
Customers want to understand the user experience (NPS, CSAT) based on different issue types. Today, we can apply tags to filter in analytics but it'll be an extremely cumbersome process to get a holistic view of this data.
Knowledge base: add option to show "similar articles" or "related articles" on the side of an article
Have the option to show "similar articles" (in the same sub-category) or "related articles" on the left side of the article instead of the outline of the article.
Ability to add the same article to multiple different categories in Front KB
Today, you can only add an article to a single category. This request would allow us to add the same article in various different categories in case it is relevant to multiple themes.
We would like to be able to customize the chatbot flow / serve our customers different flows depending on specific customer attributes (i.e., contact fields). Different customers fall under different categories in terms of how we will provide supp...
Auto Cancel a Scheduled "Send Later" Email if responded to
Hello, Our team is in the operations side of things and would love if we were able to auto cancel a scheduled follow up email upon receipt of a new incoming message. For instance: 1. We send a request for X via email 2. Immediately send a follow u...