Our team is in the operations side of things and would love if we were able to auto cancel a scheduled follow up email upon receipt of a new incoming message.
1. We send a request for X via email
2. Immediately send a follow up request using "send later"
3. Our request is fulfilled in the mean time.
4. We would like the scheduled email sent in #2 to be cancelled
Numerous text messaging software have this capability and it has been super nice thus far.
Our team is in the ops side of things with very specific 3rd parties (mainly title companies) that we collaborate with. The features of the "sequences" is nice but sending it as a mass email is not something too relevant to us.