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Created by Guest
Created on Sep 26, 2023

Auto Cancel a Scheduled "Send Later" Email if responded to

Hello,


Our team is in the operations side of things and would love if we were able to auto cancel a scheduled follow up email upon receipt of a new incoming message.


For instance:

1. We send a request for X via email


2. Immediately send a follow up request using "send later"


3. Our request is fulfilled in the mean time.


4. We would like the scheduled email sent in #2 to be cancelled


Numerous text messaging software have this capability and it has been super nice thus far.


Our team is in the ops side of things with very specific 3rd parties (mainly title companies) that we collaborate with. The features of the "sequences" is nice but sending it as a mass email is not something too relevant to us.


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  • Guest
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    Mar 19, 2025

    Upvoted and agree with this request. To expand on point #4, I'd love if the scheduled message...


    • Reverts to a draft status

    • Stays within the same thread

    • A system message or alert is sent to the conversation/thread owner to let them know the scheduled message was reverted to a draft

    Thanks!