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Sentiment detection to provide a sentiment score for conversations

Detect sentiment across channels using NLP like Amazon Comprehend and provide sentiment score in sidebar.
about 2 years ago in Core Product Experience / Insights 0 Backlog

[channel] AI tagging on more channel types (SMS, chat, custom channels ...

Ability to set up AI tagging on more channels like SMS conversations, chat, social, whatsapp, custom channels
11 months ago in AI / AI tagging 0 Backlog

Opening Links from Knowledge Base in New Tab

When we click on posted links in our Knowledge Base they open up in the same browser page. This is not very convenient and we find that having links open in a new tab helps with the flow of information search. Could this please be amended in the b...
over 1 year ago in Knowledge Base 0 Backlog

[action] AI Compose from a prompt is not discoverable

Having the ability to compose a conversation from a prompt. E.g. Send a holding reply Tell them that I'm ok to meet Monday 2 pm Thank you for the feedback It's almost like a message template, but more dynamic.
7 months ago in AI / AI compose 0 Backlog

View Contacts on Mobile App

No description provided
about 1 year ago in Contacts / Mobile 1 Backlog

Improved analytics for Front Chat

No description provided
about 2 years ago in Live Chat 0 Backlog

Support Private Slack Channel Connections

My team and I loved front during our testing. But, front does not have the ability to import private slack channels which is a huge blocker for us.
about 1 year ago in Existing integrations 0 Backlog

Set default Knowledge base for p4

Currenty when a user opens the p4 KB side bar it shows the first knowlege base aviable. Users manually have to select which one they are viewing.
2 months ago in Knowledge Base 0

SSO for Gated Knowledge Base

Customer wants to utilize Gated KB for internal employees that are not Front users. SSO makes this much easier to maintain.
2 months ago in Knowledge Base 0

Option for chat visitors to close the chatbot conversation themselves

As it is now, there is no way for a chat visitors to close the chat, instead of either waiting in the middle of a chat flow without reaching an end of path, or getting redirected to our inbox when it isn't necessary or if they have found the answe...
over 1 year ago in Chatbots 1 Backlog